Job Description

Process Associate - Patient Calling / Customer Service

Preferred Experience

: 1-3 years

Key job accountabilities:

Responsible for attending patient calls and answering patient queries. Developing and maintaining a detailed call database. Responsible for making outbound calls as required. Responsible for daily/weekly/monthly MIS reporting via email/CRM/Excel. Experience on Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties will be big plus. Answering patient calls as required and providing faster resolutions.

Required candidate profile:

Relevant experience in a USA health care medical billing or RCM. Experience of QA/Audits and Team management, client interaction/client account management will be big plus. Must have at least 3+ yrs. experience in patient calls. Physician billing; specifically, chiropractic, mental health, behavioral health, nephrology etc. Must have knowledge of medical billing software, preferably Kareo, Therapy Notes, Simple Practice, YouthCare, Theranest or any other similar.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Flexible schedule Food provided Provident Fund
Work Location: In person