Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of a Process Associate - Cash Application
We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
Responsibilities

• Premium application, reinstatement, renewal of payment received from policy holders
• Backdate and cancellation of polices in case of payment made by policy holder get bounce
• Respond to email /phone queries related to disputed cases
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
• See opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues and pending items
• Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a teammate to process any adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
• Call out problems to senior staff members and or management as appropriate.

• B.Com
• Freshers are eligible
• Excellent English interpersonal skills

• Prior cash application experience!
• MS Excel knowledge