Responsibilities
Handle inbound and outbound calls to assist customers with their queries.
Resolve customer complaints and provide appropriate solutions.
Follow-up on customer issues and ensure timely resolution.
Maintain accurate records of customer interactions and transactions.
Meet and exceed performance metrics related to call handling and customer satisfaction.
Work collaboratively with team members and other departments.
Job Type: Full-time
Pay: ₹216,000.00 - ₹288,000.00 per year
Benefits:
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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