Job Description

: Additional Context / Scope Global Diageo Business Services (GDBS) is a global multifunctional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash (OTC), Source to Pay (STP) and Record to Report (RTR) and Data Services (MDM). Diageo also has Captive Centers that support service provision in Global markets. GDBS is a multicultural, multi-language and matrixed environment. A program is underway to establish a Captive Service Centre in Bangalore to service global markets. The Data Service Stream in GDBS provides master data services which inclusive of data compliance and maintenance activities for GDBS served countries. This is being realized in cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY16 by the Data community. The Data Service stream underpins and enables the proper operation of the business processes by ensuring timely, accurate, compliant, and relevant master data maintenance - processes being STP, OTC, RTR, ETEC, HRO, Supply chain. Master data maintenance in scope for the team are: Vendor, Customer, Finance, Commercial, Employee and Product & Supply master data. The Master Data Services supporting & serves multiple markets / countries across the globe Diageo operating business. Dimensions The role is responsible for a specific area of Master Data maintenance across GDBS served markets. Market Complexity The role would entail responsibility for the step change, standardization, and process harmonization of Master Data maintenance across GDBS served countries. Purpose of Role The purpose of this role is to complete the creation and amendment of Product & Supply Master Data in SAP for relevant markets within the agreed lead-times, and while maintaining business compliance. The role will also involve some business reporting. Diageo Capabilities Be authentic - Maintain great relationships with internal partners and communicate in the right way. Stand for process quality and compliance. Find solutions - The role involves processing critical data requests under significant time pressure to agreed timelines. The candidate should be pro-active and highlight opportunities to improve processes where possible. Consistently deliver great performance - The role holder must be a self-starter and have strong prioritisation skills, staying focused on what business outcomes need to be delivered. They must demonstrate brilliant execution in all aspects of the role. Attention to detail, rigour and structure is important. Lead People for Success - The role involves dealing with many requests from various teams. The candidate should be able to work with exciting demands from different partners. Top 3-5 Accountabilities Data Maintenance Create and maintain Master Data based on authorised business requests, according to the relevant policies and procedures Review Master Data Quality to ensure data is accurate and complete. Work closely with partners on timely & accurate completion of master data maintenance activities. Achieve individual goals including daily task, turn-around time, accuracy, and knowledge in the business process. Operational Reporting Complete and issue data-oriented reporting as requested on a timely basis Process Improvement Identify and pursue opportunities to streamline processes and increase process compliance with our partners. Training and Capability Enhancement Train new team members and provide basic insight for partners on Data related processes in SAP. Evaluate level of Right First-Time requests versus rejections to identify any capability gaps to be addressed. Qualifications and Experience Required Essential Fluency in English 3-5 years\' relevant work experience Product & supply master domain Working knowledge on PLM/SAP application Working knowledge on Product & supply master tools such as SAP - PLM/ECC/APO, SNOW ticketing tool & any other Master data maintenance systems Understanding of Product master SLA\'s, Generating required reports, and review with partners Understanding of E2E product cycle logically Excellent in working on MS office application Should have adequate knowledge about process improvements tools and technologies (like MDS, Macros etc.,) Attention to Detail/Accuracy - Demonstrates sound commitment to importance of \'Right First Time\' principle through ensuring own work is 99% error free Ability to work in a complex multi-functional or multinational environment and/or other WE language (if required) Basic Knowledge to navigate the ticketing portal and more specific to Material Master domain SAP knowledge for Material master including planning knowledge Review of supporting documents related to maintenance activity Perform Material master Creation/Amendment/Deletion in SAP Update and maintain critical information (such as PH, DUTY, TAX, etc.,) Publishing report on monthly basis to Governance/market & management Query handling by coordinating with market data-coordinator, Data governance or relevant partner across various region(s) Periodical review of DTP to foresee any process deviation/updates for specific market/Global Perform testing in SAP test environment on any new technical change in system E2E ownership on the controls specified to the tasks Desirable: Proven energy and aim to make a difference in the data role Prior business experience preferable Good communication skills, able to clearly and concisely explain processes or reasons for data request rejection Knowledge of SAP would be an advantage Strong excel (macro preparation) experience Flexibility to support all the markets as well as to shifts Barriers to Success in Role (Optional) Lack of rigour and attention to detail, or an ability to work at pace. Lack of communication skills or ability to build good professional relationships. Inability to work with a broad set of partners functionally and culturally. Lack of English fluency Inability to work assertively and proactively Not a teammate Inability to aim for resolution Insufficiently open minded Flexible Working Options Based on market requirements Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2023-10-12

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