Problem Managment | 4 To 6 Years | Mumbai & Bengaluru

Year Mumbai, Maharashtra, India

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Prevents the replication of Problems across multiple systems.
Monitors the effectiveness of error control and makes recommendations for improvements.
Maintains inventory of problems under analysis and their current progress and status.
Follows up issues and progress with problem owners where necessary.
Updating KEDB.
Coordinates meetings to resolve problems.
Prevents recurrence of issues by identifying root cause and implementing fix.
Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party.
Drive all problems towards root cause identification and permanent fix.
Need to have innovative approach as problems are unique and need to use different RCA techniques.

Primary Skills

Hands on Experience on Tools Like Service now and Confluence.
Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis).
Good with Reporting.

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