Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. This role is for a Problem Manager. Problem Managers play an integral part in ServiceNow\'s success, and we work closely with Development, Infrastructure,and Customer Supporttomanage known errors, mitigate impact, and driveremediation. What you get to do in this role: Drive root cause investigationsfor the high impact/high visibility escalated issues. Collaborate with the cross functional teams to achieve the best resolution for our customers. Ensuretheprioritization, planning, and execution of problems to achieve the best results for the company and our customers Develop and implement evidence-driven quality and process improvement initiatives across the organization Contribute to the design of the Problem Management process, data modeling and reporting Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Qualifications To be successful in this role you have: 3+ years of technical experience with at least 2years of problem/product management or an allied field within customer support, operations, or engineering. Strong understanding or experience supporting Software as a Service (SaaS), Platform as a Service (PaaS) or Infrastructure as a Service (IaaS). Strong skills in reading and writing JavaScript code. Able to query data and generate reportlogicusing one of a variety of tools, including SQL, Tableau, Microsoft Excel, Python Pandas, or similarfor data research and analysis tasks. Experience in using tools like Splunk. Strong problem-solving and analytical skills with an aptitude for continuous learning of new technologies Passion to solve and manage complex issues and commitment for customer success. Ability to effectively communicate within a team environment and across organizational levels to include co-workers, managers, and customers. The ability to drive issues to resolution including the ability to appropriately manage and drive meetings and tasks Attention to detail and the ability to communicate the right level of detail to the right audience. Bachelor\'s degree in a technical field or related discipline or equivalent experience. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

foundit