Job Description

Job Title - Incident & Problem Manager - (Advance Business Analyst -I)

Department -Digital, Data & IT Solutions

Location - Bangalore, India

Novo Nordisk is one of the world's most successful pharmaceutical companies and with a strong growth potential. Digital, Data and IT Solutions is the unit responsible for several systems at Novo Nordisk including the operation, maintenance, support, and development of these systems. Our people have a unique combination of IT insight and the ability to navigate many agendas and stakeholders.

Does your motivation come from challenges and working in a dynamic environment? Are you enthusiastic about understanding the business and bringing attention to key business challenges? Then we might have the right position for you. Apply Now!

About the department

The position is based in Commercial IT India - an area with 100+ employees closely working with colleagues across 7 Regions in International Operations and in North America Operations, within Sales, Marketing, Market Access, Medical and other Commercial functions.

The mission of Commercial IT GBS is to manage and provide best in class Project Management, System Management, Operations and Maintenance, System release activities across Novo Nordisk within the Digital, Data & IT domains built on modern cloud-based platforms such as Sales Force, AWS, MuleSoft, Adobe etc. The department works in sync with stakeholders across Novo Nordisk.

The Position

As an Incident and Problem Manager, you will be responsible for :

• Managing overall end to end operations of International Operations (IO) FIT Platform and ensuring day to day services related to Incident & Problem Management tracks are delivered within agreed SLA's and high quality.

• Responsible to assign service requests/incidents within the team and monitor the SLA/ KPI's for the entire Operations track. Build reporting capabilities to track the Operations excellence and publish reports to management teams.

• Responsible for IT Operations & Project Management with good knowledge in Axtria SalesIQ or any Sales Incentive Platform. Assisting System Manager in keeping system ready for Global Internal Audits (GIA) and system documentation for the FIT.

• Experience in working with multi-vendor setup and closely collaborating with the external vendors to ensure their deliverables on timely manner with high quality. Strong communication skills including ability to communicate with global stakeholders at various organizational level.

• Support internal team in annual periodic reviews (User Review Report, Configuration Review Report, IT Periodic System Evaluation).

Qualifications

• Graduates having bachelor's degree with 5+ years of IT experience.

• Experience in Agile and SDLC methodology.

• Good knowledge on project management track.

• High degree of flexibility and good interpersonal skills.

• Self-motivated and have a strong desire to understand the business.

• Experience with Axtria SalesIQ or any Sales Incentive Platform (good to have).

• Experience with Pharma business processes (good to have) .

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We're in-spired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific re-search, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we're all here to ensure that people can lead a life independent of chronic disease.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Apply Now!

Deadline
3rd November 2022.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.