Print Services & Rds | 6 To 9 Years | Pune, Mumbai & Bengaluru
Job Description
Address user tickets regarding hardware, software, and networking Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests Help create technical documentation and manuals. Primary Skills Proven work experience as a Desktop Support Engineer, or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Troubleshooting Printers Secondary Skills Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions.
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Job Detail
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Job IdJD3156457
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear