Job Description

Rimini Street, Inc., is a fast-growing global leader delivering independent, third-party enterprise software support services that enable licensees of Oracle, SAP, IBM, Microsoft, Salesforce, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, and create competitive advantage and growth.

Our mission is to provide extraordinary technology solutions powered by extraordinary people that achieve each client's strategic, operational, and financial goals. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service, and we are proud to be recognized around the world as a best place to work and for our corporate social responsibility program.

We are a global organization with more than 1,800 team members in 23 countries. We are a global community guided by our purpose to provide equal opportunity for all as well as our core values: company, clients, colleagues, and community. We are committed to creating a culture that nurtures and rewards a growth mindset and an environment where our people are encouraged to dream big and boldly shape the industry.

We actively seek a Primary Support Engineer, SAP ABAP-APO resident in our Hyderabad, India office.

Position Summary

The role of the Primary Support Engineer, SAP APO is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Primary Support Engineer, SAP APO requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience.
• Provide remote-based functional support & training for your specialist SAP modules.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Additional Duties & Responsibilities

Other job related duties and responsibilities may be assigned from time to time

Qualifications/Skills/Experience

Location

• Hyderabad, India

Education

• Bachelor Degree in Computer Science or related field or equivalent experience.

Experience

• 10+ years relevant SAP experience particularly with [APO-ABAP Development]
• 5+ years direct support of application end-users in a Corporate environment
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of localizations: architecture, implementation and key functionality
• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application.
• Knowledge of maintenance/patching mechanics and SAP architecture.
• Demonstrable history solving complex problems across multiple modules.

Skills

• Superb trouble-shooting skills and tenacity in problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables and relationships.
• Deep knowledge of SAP customization/extension methodologies.
• Excellent development skills using SAP toolset.
• Excellent interpersonal, presentation and communication skills - verbal & written.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Demonstrated ability to work independently and as part of a team.
• Ability to work calmly and professionally in high pressure situations.
• The ability to work remotely from a home based office in a virtual environment.

Desired Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of SAP Industry Solutions Public Sector would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Company Description

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide the compensation, bonus, and benefits to match the skills of our top-performing team members who thrive in a fast-paced environment, growing together and learning new skills.

Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose.

This is brought to life through our core values, the Four Cs:

• Company

• We dream big and innovate boldly.
• Colleagues

• We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients

• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community

• We believe in leaving the world a better place than we found it. The Rimini Street Foundation helps us give back.
• The Rimini Street Foundation is a reflection of the values, hearts, and passion of Rimini Street as a company and individuals. We are on a mission to support humankind and share our company success by investing back into the communities we serve around the world through in-kind donations, employee time, and financial support. The Foundation's initial efforts were launched in 2015 in Las Vegas, and while Las Vegas remains our headquarters and hometown, our work has expanded across 6 continents and to over 350 charities.

Accelerating Company Growth

• Trading on Nasdaq under ticker symbol RMNI since October 2017
• Over 2,800 active clients, including 100 of the Fortune 500 and Global 100
• Over 1,00 team members in 22 countries

Recent Industry Recognition

• Rimini Street has received multiple industry awards for excellence in customer service
• Rimini Street has been consistently recognized across the globe as a best place to work
• Rimini Street Foundation has been recognized in the U.S. and internationally with the Stevie Corporate Social Responsibility Program of the Year awards
• A detailed list of Rimini Street awards and recognitions can be found here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.