Job Description

At Trane TechnologiesTM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what\'s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. Job Purpose Responsible for all functions relating to supporting the Service Sales engineers in selection and pricing of parts, quotation generation for parts, AMC renewals, repairs, Raising of PR\'s,R12 related coordination, Ordering, & Sale of service activities. Accountabilities: Essential functions and responsibilities include the following. Other functions may be assigned. Coordinates service resources. Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Live updation of service tool for all service related activities including costing/quote etc. Interacts and communicates with all HVAC customers for AMC renewals Helps the Service Manager in maintaining customer satisfaction by investigating customer concerns, routing them to the assigned staff and responding to special requests. Coordinates operations interaction with the Parts Department and Acquisition (quotes), as necessary. Handling warranty claims w.r.t part identification Interact and resolve any technical clarification vis- -vis quotes issued You would be a team member with front line responsibility for identification of replacement parts on all vintages of Trane HVAC equipment. In this role, they are often responsible for selecting expensive service parts. They must accept this responsibility and understand the consequences of their decisions. Required to respond professionally and courteously to all customer parts identification inquiries and have the ability to prioritize incoming requests by level of urgency. Required to problem solve, on the telephone, under pressure situations. Required to work effectively within Trane Company organizations, co-workers and with outside Vendor / Supplier organizations, to obtain parts identification support necessary for providing timely responses to customers. Your work is performed in an engineering environment using computer tools and product knowledge. You must exhibit skills to quickly and efficiently view parts lists, part numbers, part attributes, bill of materials using WebCATS, R12, and other business unit systems. You should be Personal Computer literate within a Windows environment. Familiarity with Microsoft Office products (Excel, Word, PowerPoint) software desirable. MS Exchange is the communication tool used in the office environment. Order entry to factory in oracle based tool Ensure that each job has the budgeted sales and cost details by revenue stream Obtain necessary approvals, budget the warranty & CAMC costs, its procurement and related procedures. Duties and responsibilities could be enhanced by the employer and should not be limited to the above. At a later stage your job could involve outside parts procurement or negotiations with customers, vendors and suppliers also. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. 2309152

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