Job Description

Pre Sales Consultant

Responsibilities :
- Provide technical design and implementation expertise, guidance and support to account teams, management, and clients regarding our solution and service offerings.

- Collaborate with Sales & Delivery teams and clients to facilitate workshops to understand client needs and objectives to identify business challenges, develop business cases, conduct product training.

- Collaborate with engineering & product teams on viability of client requirements, client feedback and/or requests.

- Engage with our account team on solution training and product positioning on opportunity pursuits.

- Manage the documentation, pricing, and execution of pre-sales deliverables to the account team.

- Prepare and deliver technical presentations and demonstrations explaining our solutions and services to clients and prospective clients.

- Prepare customer/vertical specific sales collaterals Capability presentations, Case studies, Solution documents, Whitepapers etc. by working closely with the respective practice teams.

- Must be able to prepare detailed scope documents for various stages covering overall engagements, statement of work and other relevant details.

- Preparation & submission of documents relating to proposals, RFP responses etc.

Desired Skills & Experience :

- Solid knowledge of contact center and speech technology solutions including contact center platforms, employee engagement and customer engagement solutions, speech analytics and AI/ML solutions.

- Demonstrate the ability to understand and be conversant about our company and articulate the distinct aspects and value of our products and solutions.

- Adept at using consultative skills to apply technology solutions to business challenges.

- Excellent listening, negotiation, and presentation skills

- Should have handled multiple customers through the presales life cycle in the previous assignments acting as one point of contact

- Experience in RFP/RFQ/RFI management, coordinating with delivery & sales team for capturing the responses and a good understanding of End to End sales life cycle

- Good understanding of the dynamics and critical success factors of the software product industry and implementation and delivery aspects of SaaS based solutions.