Job Description

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Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD
Business
Financial Services
Unit
Aditya Birla Finance Ltd.
Location
Mumbai
Poornata Position Number of the job
Reports to: Poornata Position Number
Poornata Position Title of the job
Portfolio Manager : ESB B2C B2B OGL
Reports to: Poornata Position Title
Area Collections Manager : Partnership Portfolio
Function
Risk
Reports to: Function
Collections
Department
Risk & Legal & Collections
Reports to: Department
Risk & Legal & Collections
Designation of the Employee:
Partnership Portfolio Manager.
Manager's Designation:
VL / RCM
Date of writing/ Updation of JD
20th Jan 2023
1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)
To manage the collections process at a Location level, primarily to manage partnership portfolio. To liaise with external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.
2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Other Quantitative and Important Parameters for the job

• Digital Book is a small ticket higher bounce rate book on account of the construct of the segment and borrower profile
• Bkt resolutions of delq accounts through collections agencies for a particular location.
• Strong vintage in handling delq customer of unsecured segment.
• Ability to drive and motivate collections agencies with focus on Small Ticket Collections portfolio.

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)
Organization Context
Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec'20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.
ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division.
ABFL is rated "AAA" by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.
Job Context
Collections function carries out monitoring of client wise exposure and portfolio exposure to identify 'early warning signals' of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients.
The Small ticket segment comprises primarily Digitally sourced accounts with ticket sizes ranging 10k - 5 lacs. This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective zone.
The incumbent will be accountable for field collections for the customers in the region. For this segment, the collections model would primarily be an Agency Model for flows. The incumbent needs to have a strong understanding of small ticket business and challenges on the debt-management process.
4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
Bkts Resolution and Inventory Management

• Monitor and Control Bucket resolution.
• Drive higher resolution rates resulting in reduced Stage 2 and 3.
• Daily monitoring and regular reviews of delinquent portfolio

Collections Agency Management

• Liaise with agencies to drive collections processes efficiently.
• Oversee selection processes for external agencies
• Continuously monitor agency performance against set parameters and targets.
• Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)
TM Portfolio - Collections Manager: To manage the collections of portfolio of a Digital Partner in a location of Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.
6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
Relationship Type
Frequency
Nature
Internal
National Collections Manager, Area Collections Managers
Daily / regular
Portfolio update and alignment of strategy and activities
Credit/ Policy Teams
Weekly
Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.
Legal Team
As needed
Litigation requirement for Delinquent borrowers.
External
Collections Agencies and Vendor Partners
Regular
Visits / discussions on portfolio,
Reviews, case updates, payment recon.
Customers
As needed
Escalations and follow-ups.
7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.
SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.
Job Holder
Reports to (Manager)
Name
Date of Entry / Approval