Job Description

About Us:
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
At Morgan Stanley India, we support the Firm's global businesses, with critical presence across Institutional Securities, Wealth Management and Investment management, as well as in the Firm's infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there's ample opportunity to move across businesses.
Division Profile:
The Anti-Money Laundering Risk (AML Risk) team is embedded within the Firm's business lines. It is responsible for identifying, assessing, and escalating potential money laundering and reputational risks associated with higher risk client types. The AML Risk team is considered to be in the First Line of defense and supports the onboarding, client due diligence, enhanced due diligence, and negative news processes.
Team: Program Design Group - Build Team Production & Post-Production Support:
The Program Design Group ("PDG") is the internal team responsible for enabling and delivering technology solutions for the 1L FCR department. PDG partners with internal 1L FCR teams, Platforms, Technology and Operations to design, build, enhance, and support the systems that enable AML, KYC, screening, onboarding, and other client-risk processes within the first line of defense.
The Build Team delivers end-to-end technology solutions for 1L FCR, including requirements writing, functional design, UAT, and production/post-production support. These roles strengthen PDG's ability to deliver stable releases and ensure reliable system performance across 1L FCR-owned capabilities.
The Production and Post-Production Support function provides structured triage, investigation, requirement refinement, and coordination for all issues raised after deployment. The team also performs post-deployment testing and ongoing production validation to ensure that system functionality remains stable and unchanged after releases. The group reports to a U.S.-based VP and partners closely with 1L FCR, Platforms, and Technology to ensure efficient issue resolution, high-quality releases, and continuous improvement across all first-line Financial Crimes-related systems.
This is an early-career, growth-focused role suited for strong analytical thinkers who can develop Financial Crimes Compliance knowledge on the job.
Key Responsibilities:

• Intake, log, and track production and post-production items raised by Financial Crimes Risk stakeholders
• Monitor, triage, and support resolution of production and post-production items
• Analyze issues to determine whether they represent defects, requirements gaps, enhancements, or net-new build requests
• Perform structured root-cause analysis by comparing system behavior against business requirements, functional designs, UAT results, QA findings, workflow steps, and other relevant artifacts to determine what went wrong and why
• Rewrite, clarify, and enhance business requirements based on findings, ensuring documentation is complete and high-quality
• Update issue-tracking tools (e.g., JIRA) and provide clear, timely status updates to U.S.-based leads and partner teams
• Coordinate with 1L FCR, Platforms, and Technology partners to ensure efficient investigation and resolution of system issues
• Collaborate with U.S. VP overseeing the function for prioritization, business context, and stakeholder communications
• Support continuous improvement by identifying recurring patterns and recommending enhancements to requirements or workflows.
• Maintain strong documentation and follow established processes to ensure consistency, accuracy, and control adherence
• Assist with post-deployment validation and confirm that changes and fixes performed by Technology operate as intended

Experience:

• 3-6 years of related experience in technology, business analysis, operations, production support, or similar roles
• Demonstrated ability to perform structured analysis of system behavior, workflow logic, and data to identify root causes
• Strong written communication skills with the ability to draft and refine high-quality business requirements
• Proven ability to work independently in a fast-paced, high-volume environment while managing multiple priorities
• Strong organizational skills, attention to detail, and commitment to producing accurate, high-quality work product
• Experience partnering with Platforms, Technology, QA/UAT, or other cross-functional groups to drive issue resolution
• Ability to handle confidential information with professionalism and discretion
• Knowledge of Financial Crimes concepts (AML, KYC, CIP, screening, onboarding, periodic review) is helpful but not required; must be able to learn quickly

Required Skills:

• Strong analytical and problem-solving skills with a methodical, structured approach
• Clear concise communication (written and verbal) with the ability to translate issues into actional next steps
• High integrity, ownership mindset, and strong work ethic
• Ability to escalate risks or blockers promptly with clear supporting detail
• Ability to collaborate effectively with colleagues in both the U.S. and India
• Proactive, resourceful, and comfortable working through ambiguity
• Ability to manage competing priorities under tight deadlines
• Detail-oriented with strong documentation discipline
• Interest in growing into broader responsibilities within PDG and 1L FCR
• Working knowledge of MS Office (e.g. Microsoft Word, PowerPoint, Excel)

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices? into your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Skills Required