Planning & Scheduling Senior Associate

Year Chennai, Tamil Nadu, India

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Ensuring consistency and quality standards in the completion of Capacity planning.
Preparing Cross charges report to respective business support.
Provide strong reporting and analytical information support to management team.
Participate in cross-functional meetings to maintain sufficient staffing to achieve goals.
Analyzing the Assumptions vs. Actual and giving variance comments to appropriate area.
Publishing the real time and history reports, Example: Shrinkage, productivity (site wise, OM wise, TM wise etc).
Prepares, maintains and updates employees records in the system
Analyzed performance charts, Graphs and reports to determine workforce efficiency
Monitoring the real time queue and changing the skills based on the call flow

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