Job Description

Operations Manager (Lending)

PhonePe is India\'s largest transaction platform built on payments. It is the crusader of UPI payments and a proud contributor to the hypergrowth of the world\'s most advanced payment system.

As a part of the Lending team at PhonePe, the incumbent will be involved in setting up strong operational processes and driving automation right from scratch. The role is fit for someone with strong stakeholder management skills, a knack for granular details, and the ability to understand complex systems.

Work Description/Responsibilities:

- Set up processes to track, manage, and optimize loan origination, loan disbursement, repayments and collections, etc.

- Identify system-level opportunities to improve the repayment and collections processes and increase profitability.

- Set up SOPs for any issues faced by customers in coordination with the Customer Support team.

- Set up a team for handling escalations on a day-to-day basis to provide prompt resolution to customers.

- Develop an end-to-end Reconciliation Control process for Lending Operations.

- Review, interpret, and implement regulatory guidelines as applicable for the Lending Business

- Responsible for the management of business reporting and any ad-hoc reporting required from time to time.

- Own development & progress of team members via regular coaching and feedback

- Identify issues and lead process streamlining as and when required

Ideal candidate for this role:

- MBA/B.Tech from Tier-1 institution with 3-5 yrs of operations background (preferably in the lending vertical)

- Thrive at building relationships, and influencing cross-functional teams and leadership teams on strategic execution of key projects.

- Be agile, highly collaborative, and communicate impressively

- Strong logical and problem-solving skills

- Prior experience of managing a team

- Ability to evaluate, streamline, and set up processes for scaling business

- Manage, mentor, coach, and bring in best practices to the working rhythms of early-career employees.

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