Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Job description for PeopleSoft HCM, FSCM and Campus. PeopleSoft (PSFT) HCM techno functional Consultant: PeopleSoft Functional: T&L, AM, Payroll, ELM9.2, Core HR, Compensation, Benefits, Recruiting PeopleSoft Technical : Integration, PeopleCode, COBOL, nVision, AppEngine, General customization (records, fields, pages), SQR , XML Publisher, Security, Portal Technology, Workflow, Fluid Pages, AWE, Reports, SQL, Integration Broker, Elastic Search PeopleSoft (PSFT) FSCM Techno Functional Consultant: PeopleSoft Functional : Asset Management, Expense Management, Inventory Management, AP, GL, PC, Grants, Billing, AR, Supplier Contracts, Purchasing , ePro, Oder Mgmt. PeopleSoft Technical : Integration, PeopleCode, COBOL, nVision, AppEngine, General customization (records, fields, pages), SQR , XML Publisher, Security, Portal Technology, Workflow, Fluid Pages, AWE, Reports, SQL, Integration Broker, Elastic Search PeopleSoft (PSFT) Campus Solutions Techno Functional Consultant:
PeopleSoft Functional: Student Financials, Records and Enrolment, Financial Aid, Campus Community, Recruiting and Admissions, Academic Advisement, Campus Self Service and Contributor Relations PeopleSoft Technical : Integration, PeopleCode, COBOL, nVision, AppEngine, General customization (records, fields, pages), SQR , XML Publisher, Security, Portal Technology, Workflow, Fluid Pages, AWE, Reports, SQL, Integration Broker, Elastic Search
2) Good communication and Analytical Skills 3) SAAS Certified. 5) For PeopleSoft functional consultants should have expertise in business flows for a chosen domain in a product pillar, understand business requirements and should be able to propose solution to the client, also should be able to contribute in automations or fine tuning the solution. Also, be able to drive the team to deliver the proposed solution. For PeopleSoft Technical consultant, should be able to lead complex issues and escalations involving technical components. 6) Should be able to contribute to business development through involvement in Discovery Sessions/estimations/POCs/ solutioning 7) Very good Knowledge of SQL/PLSQL and reporting technologies. 8) Support process/Project management knowledge in PeopleSoft and certification (ITIL/PMP) are preferred. 9) Ready to work in rotational shifts