Job Description

About Us Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention. Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai. The Opportunity: Joining the People Team at Observe.AI is an exciting opportunity to become part of our team that is taking on a world of possibilities especially as we focus on becoming the #1 AI engine in the Contact Center industry. This is an amazing opportunity to collaborate with like-minded experts in their space, achieve common goals as a team, and provide you both with personal and professional experience. In recent years, the integration of AI into contact centers has revolutionized the way organizations handle customer service. With the introduction of AI technologies, such as natural language processing (NLP), machine learning, and chatbots - we\'ve transformed contact centers into intelligent hubs capable of providing efficient, personalized, and round-the-clock customer support. As a People & Operations Specialist, you will play a crucial role in creating a vibrant and supportive workplace culture at OAI. You will be responsible for a wide range of HR functions, and be part of a world-class global HR team, which will strengthen your experience as an all-rounded HR professional. What you\'ll bring to the team: HR Operations Support with managing India HR operations, including maintaining employee records (employee background verification, insurance data, etc.), and driving compliance with relevant labor laws and regulations. Assist in payroll processing and benefits administration. Streamline and optimize HR processes to improve efficiency. Act as a point of contact for employees seeking assistance with work-related issues. Address and resolve employee queries and requests regarding HR policies, procedures, benefits, letters, and other related matters. Ensure timely and accurate responses to maintain employee trust and satisfaction. Employee Onboarding Coordinate the onboarding process for new hires, ensuring a smooth transition into the organization and a great new hire experience. Conduct new hire orientations, introducing them to company culture, values, and policies. Provide necessary training and resources to help new employees succeed. Employee Engagement Assist in implementing strategies and programs to enhance employee engagement and satisfaction. Collaborate with cross-functional teams on various HR-related projects. Manage the employee engagement and communication calendar through thorough planning, tracking, communication, and feedback. Support the roll-out of the annual employee engagement survey followed by action-planning and project management. Who you are: 2-4 years experience in HR Generalist roles, preferably within a high-growth tech environment collaborating with global teams Excellent communicator and able to connect with the business to interpret their needs into HR solutions Self-motivated individual who displays customer orientation, grit, agility, a high sense of ownership, team spirit, curiosity, and creativity, and is comfortable working in a small team with fast-changing priorities Required to work in a hybrid environment including working from OAI\'s Bangalore Office for at least 2-3 days a week and maintaining flexible work hours to interface with US teams (AM & PM) Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you\'re ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

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