Job Description

Pega Customer Service and Pega Customer Decisioning Hub


Pega SSA JD Must Have 3 plus years as a practicing SSA for multiple accounts 5 plus Years of total Pega Experience


Certified SSA Strong Stakeholder Management 1 plus Years of Work experience in International Markets such as Australia, Europe or the US DevOps and Agile Experience.


Good to Have Working Knowledge on Pega Robotics, API Standards, Enterprise Security Protocols, Performance Monitoring and improvement


Experience on PEGA upgrades, application migration and DB migration


Good Knowledge on all rule types UI, Flows, Flow Actions, Harness, Integration, Agents and Activities


Minimum experience on using debugging tools like Tracer, Clipboard, SMA and Live UI Possess good understanding on the rules management and associated tools such as export and import tools, skimming and bulk processing tools


Good knowledge of SQL using Oracle Actively collaborate with other teams to solve cross functional challenges Actively participate in the requirements, design and construction phases to lead to success

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.