Job Description

P2,C3,TSTS




Define and own end-to-end decisioning architecture leveraging Pega Customer Decision Hub (CDH)


Design NBA strategies, engagement policies and arbitration rules


Integrate adaptive and predictive models for real-time decisioning


Enable cross-channel orchestration and personalization at scale


Guide enterprise data strategy for decisioning and ensure seamless data integration


Lead CDH governance, roadmap, and stakeholder alignment


Ideal Background:


Min 8 years of experience in Pega CDH, and a min of 3 years in Decisioning


Works in the role of Decisioning Architect and CPDC certified


Experience designing and developing using NBAD framework


Understands and drives user experience and business expectations and has implemented applications end to end


Understanding impacts to Performance, Reusability, and Stability against high volume applications


Worked on Background Processing (Job Schedulers, Queue processors, SLAs, Data Flows)


Worked on Integrations Design (REST and SOAP)


Understands application scalability and performance impact, and drives improvements


Experienced in debugging and fixing environmental issues in Prod and non-Prod


Must-Have Skills:


Pega Certified Decisioning Architect (CPDC)


Highly skilled and innovative Pega Lead Decisioning Architect who can execute advanced decisioning solutions.


Ability to improve Pega Decisioning AI performance through various methods


Provide thought-leadership to regularly generate and incubate new decisioning concepts across business and technical project dimensions solving complex business requirements


Ability to present decisioning concepts and benefits, and influence stakeholders ranging from Marketing heads and vice presidents to the operations team


Ability to recommend decisioning algorithms which balance customer needs with business objectives.


Provide consultation and training to Decisioning architects


Has experience with simulation, a/b testing, Adaptive analytics and performance analysis in Pega Customer Decision Hub




Nice to Have Skills


Demonstrated knowledge of industry standard project delivery frameworks including Agile, Scrum and waterfall


Bring creative and fresh perspectives to solve critical challenges, foster a culture of innovation within the team by encouraging new ideas, tools and methodologies.


End to end experience defining solutions, design and implementation in Customer Marketing, contact strategy, segmentation, adaptive modelling, campaign management

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.