Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Comms Executive, in Customer Development. In this position, The Customer Development Comm Exec Role will be an integral support who will manage Business processes, tools & update systems, data governance and reporting that Customer Account Managers can easily understand and use. This role will help liberate Customer Account Managers to spend more time on Grow the business activities. Responsibilities . Establish strong collaborative relationship with Clients, Sales team and Customers . Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category etc. . Proactive and Self-motivated to follow up or chase with multiple teams for pending information . Create, update, cancel Promotions on TPM tool . Evaluate and Update Customer system/portals with activity plans and promotions . Reconciliation and resolve promo mis-match issues between TPM and Retailer portals . Validate required details as per guidelines to create or amend a Promo . Send request to CAM (Customer Account Manager) to provide the updated details . Update the Promo plan into tracker . Regular query resolution and proactive communication/escalation . Create Promo nomination form & confirm back to CAM . Ensure that the promotions are finalized on tool before promo launch date . Input the data into TPM to create/modify/cancel a promo . Validate and Update Promo plan into tracker . Maintain daily work tracker, review and update SOP, update FMEA . Manage exceptions and follow guardrails . Maintain positive VOC from stakeholders . Create and prepare regular timely Reports, provide analytics . Achieve KPIs / SLAs contractually agreed . Deliver Operational Excellence Framework . Manage and lead calls with clients . Be proactive and ensure operations is run smoothly . Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools . Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting . Identify problems/issues in day to day Operations and resolve them proactively . Highlight and escalate any issues that need attention . Coordinate and resolve issues with excellent customer service . Deliver quality customer service by researching and responding to all internal stakeholder&rsquos inquiries quickly, effectively, and professionally. . Ensure positive customer VOC from stakeholders Qualifications we seek in you! Minimum qualifications . Any Graduate / preferably B. Com . Flexibility to work in any shift . MIS and/or reporting experience . Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions . Fluent in English. Proficient oral and written communication skills. . Experience in Microsoft suite including Outlook, Power Point and MS Teams advanced Excel skills . Strong analytical mindset, problem solving, organization skills, and attention to detail . Smart problem solver - generate good ideas and practical solutions . Strong team player, Dependable . Able to manage their workload and ensure completion of tasks even if a stretch is required . Ability to prioritize tasks and Multitask when required Preferred qualifications . Exposure to consumer goods industry . Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc. . Proficient Visio skills and process mapping experience (Preferable) . Certification in Trade Promotions Management is an added advantage . Transitions Experience- Must have transitioned 1 or more process successfully . Proficient Visio skills and process mapping experience (Preferable) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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