Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. We are inviting applications for the role of Process Developer, OTC Collections! In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement. Responsibilities . Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. . Respond to email /phone queries on disputed invoice . Research and analyze the disputes/deductions in ERP . Creation of claims and credit notes . Linking unassigned deductions and credit notes with valid claims . Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution . Find opportunities and recommend solutions for process and automation improvements . Daily reporting of individual portfolios to supervise and supervise the past dues . Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact . Work as a standout colleague to process any ADHOC request in a timely manner. . Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. . Raise problems to senior staff members and or management as appropriate. Qualifications Minimum qualifications . Any Graduate . Strong Communication Skills (verbal and written) . Knowledge of SAP Preferred qualifications . Good customer handling skills . High Energy level Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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