Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate, Collections!
We are looking for professionals with Collections Skills who have worked preferably in collections management and have a good understanding of upstream and downstream of Collections.

Responsibilities

• Should be able to work in blended environment where able to cater both Inbound and Outbound calls.
• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all servicing efforts.
• Handle up to 1-179 days (early stage and late stage both) past delinquent account.
• Primary responsibility is to ensure that the account becomes current & provide solution to keep it current for long term.
• Also ensuring to identify distressed customers who cannot pay their bills and give them a short term or a long-term solution such as Hardship or a long-term arrangement.
• Provide payment plans basis customer requirement.
• Strong analytical and accounting skills
• Focus on team goals and successes, not just individual goals and successes.
• Willingness to take additional training as suggested by management.

Qualifications we seek in you!
Minimum Qualifications

• Graduate
• Freshers are eligible.
• Excellent English interpersonal skills!

Preferred Qualifications

• Prior collections management experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact