Job Description

Organization

Group People & Culture

Position Description

As an SAP SuccessFactors Support Specialist, you will be part of the Global Center Team providing support for our HR community. This team is mainly focused on user guidance, acting as a first line of support for process and technical related issues.
Through your expertise and contribution, you will empower our users to maximize the potential of SAP SuccessFactors.

Responsibilities:

Acting as a first point of contact for technical related issues in SAP SuccessFactors (Employee Central, Onboarding and Recruitment modules)

Verifying and entering data into SuccessFactors

Provide guidance to end-users on reporting, integrations, and other process related issues in SAP SF

Conduct training sessions for users to enhance their understanding of SAP SF

Dispatch complex technical issues to relevant teams, ensuring timely resolutions

Collaborate with cross-functional teams to improve HR processes and workflows

Update and improve the global work instructions to ensure proper documentation in place

Requirements:

Communicates well in English

Strong understanding of HR processes and best practice within a global organization

Excellent problem-solving skills

Strong customer service orientation to provide clear guidance

Well organized to prioritize critical issues

Ability to work effectively with other cross-functional teams

Previous experience in user training is a plus

Knows MS Office (365) well

Knows and has experience with HR Ticketing tolls , ServiceNow (as an asset)

Functional Area

Human Resources

Travel Required (maximum)

No Travel Required

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers\' uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group\'s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

At Group People & Culture we work to create the foundations and frameworks that support people and organizational development of the Volvo Group, to enable the realization of the Group strategy. We create a global people & culture strategy, develop common policies, directives & guidelines for HR in the Group and monitor progress and quality based on agreed objectives and measurements. With Volvo Group People & Culture you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Employment/Assignment Type

Regular

Last application date

31-Aug-2023

Arquus