Job Description

:

Department - Operations

Job Type- Remote (Travelling included)

Location- Delhi

On roll- Full Time Open role- 1

At Paytm Insider we\'re looking for a Team Lead- Operations to join our team.

Requirements :

- Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.

- Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement

- Responsible for the daily processing of tickets.

- Responsible for ticket sales reports. Act as a systems administrator for the ticketing system and liaison between staff, promoters, presenters, and the facility;

- Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting

- Prepare all ticketing reports for and work with tenants on system training and related premium services ticketing Update and relay all box-office-related event information to each department and client Investigate and resolve ticket-related issues

- Responsible for tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates

- Oversee all ticketed events, ensuring compliance with all relevant ticket laws Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.

- Direct the creation and control of the fiscal budget for the Box Office department

- Establish and maintain effective working relationships with internal/external customers

- Analyse challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

- Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days, and extended numbers of days

- Work closely with the ticket sales team to create and implement best practices and procedures

- Exercise confidentiality and integrity upon handling personal and financial customer information

- Perform other duties as assigned.

Qualifications :

- Bachelors/Master\'s Degree from an accredited college, business administration or another related field

- Minimum of 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility is good to have.

- Knowledge of operational characteristics, services, and activities of the stadium, and arena;

- Ability to be Proficiency in Microsoft Office applications Knowledge of principles of budget preparation and control.

- Possess excellent customer service, organization, and computer skills.

- Must have strong initiative and work ethic and be able to function without supervision.

- Work quickly and accurately under pressure.

- Be able to function in a fast-paced, high-pressure environment.

- Must be able to communicate with all levels of the organization.

- Be able to work a flexible schedule, including nights, weekends, and holidays.

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