Job Description

About BNP Paribas Group: BNPParibas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNPParibas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services. About Businessline/Function : GPCO (Global Payments & Cash Operations) Team is a cash management-processing center, operating from Mumbai and Chennai. The team supports a full range of payment services (Domestic and International products) across APAC & EMEA regions Business Line / Function GPCO - APAC Investigation Reports to Hierarchical AVP Grade (if applicable) Senior Associate Functional AVP Number of Direct Reports Nil Directorship / Registration Position Purpose To manage payment queries from clients, internal departments and banks, and perform control over transaction processing performed by remittances team. To be compliant with alert management keeping in par with guidelines and policies Responsibilities Direct Responsibilities 1. Query MANAGEMENT: Handle all tasks engaged in processing incoming & outgoing payment investigations to ensure operational delivery for APAC sites Handle investigations under its responsibility according to management guidelines & procedures in order to ensure operational delivery: - Verification of investigation cases and charges related payments - Subject matter expert fot the products in charge - Be the point of contact for stakeholders on resolving and answering queries 2. OPERATIONS RISK MANAGEMENT : Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations. 3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects by the team members. \'Anti-Money Laundering / Financial Sanctions (\'AML/FS\') related duties Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision to the relevant authority.\' Contributing Responsibilities 1. OPC : Contribute to the Operations Permanent Control framework 2. CUSTOMER SERVICE: Monitor turn around times, and operational efficiency. Resolve customer queries and maintain clear communication with onshore counterparts 3. CLIENT RELATIONSHIP MANAGEMENT : Support Middle Office to address ultimate client needs and resolve customer complaints if any. 4. INFORMATION MANAGEMENT : Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team 5. SWIFT knowledge: Should have good knowledge on SWIFT related payments and messages to handle investigations queries raised by clients or banks 6. Reconciliation: Should have knowledge on Nostro reconciliation \'Anti-Money Laundering / Financial Sanctions (\'AML/FS\') related duties Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision to the relevant authority.\' Technical and Behavioral Competencies required TECHNICAL COMPETENCIES REQUIRED: 1.Familarity with Computer applications, MS Office, Business Objects etc 2.Familarity with Back Office Operations, Processes and systems. 3.Knowledge on various regulations connected with Banking Operations. 4.Operational Risk awareness 5.Knowledge on Banking Law & Practice 6.Product Knowledge on Cash Management BEHAVIOURAL COMPETENCIES REQUIRED : 1.Communications Skills 2.Networking & Logistics Management 3.Interpersonal & Team Building Skills 4.Results Driven 5.Taking Initiative and Risk Management Skills 6.Client Focus and Decision Making Skills Experience and Qualifications required Experience: Minimum 3 year Qualification: Bachelor Degree and /or Master Degree Bachelor degree or equivalent.

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