Handle accounts that are overdue by more than 60 days.
Visit customers with pending payments to collect their EMIs.
Manage and guide a team of collection assistants.
Make sure collections and account resolutions are done correctly.
Work to meet monthly collection and resolution targets.
Update account status in the ERP system and share details with the Cluster Manager.
Help and support customers during the collection process.
Manage work done by external collection agencies.
Share regular feedback on the portfolio with the Sales and Credit teams.
Job Type: Full-time