Job Description

Summary The Customer Support Specialist is responsible for providing telephonic support to patients regarding their queries. The primary duties include scheduling appointments, verifying insurance information, answering phone calls, and handling patient inquiries. The candidate must possess excellent communication and interpersonal skills to ensure a positive experience. Additionally, the position requires the ability to maintain patient confidentiality, accurately input patient information into electronic medical records, and work collaboratively with clinical staff. Job Responsibilities 1. Handle inbound and outbound calls to patients in a timely manner. Routing inbound calls to the appropriate resources. 2. Identify the needs of patients, clarify information, schedule appointments, resolve issues, and provide solutions. 3. Ensure following the customer service script provided by the company for uniformity. 4. Be well-read on HIPAA, company policies, and the website for FAQs or policy-related answers. 5. Researching required information using available resources. 6. Processing forms, orders, and applications requested by customers. 7. Identifying, escalating priority issues, and reporting to the high-level management. 8. Completing call notes and call reports as necessary and updating them in the EHR. 9. Managing administration, communicating, and coordinating with internal departments. 10. Build sustainable relationships and engage customers by taking the extra mile 11. Meet personal goals and work towards meeting team goals in qualitative and quantitative aspects. 12. Maintain records of the conversations with the customer and analyze the data. 13. Write and submit timely reports on performance and customer queries. 14. Frequently attend educational seminars to improve knowledge and performance levels. 15. Other duties as assigned. Required Candidate profile

• Open to working in US Time Zone.
• Minimum 2 years of experience with US clients
• Previous experience in a customer support role
• Familiarity with EHR systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• A bachelor\'s degree
• Customer-oriented attitude with professionalism.
• Excellent communication and listening skills with good command of the English language.
• Experience in US Voice Process

Job Type: Full-time Salary: Up to \xe2\x82\xb9550,000.00 per year Benefits:

• Health insurance
• Work from home

Schedule:

• Monday to Friday
• Night shift
• US shift

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)

Speak with the employer
+91 9359133271
Expected Start Date: 01/10/2023