Job Description

As an integral part of the infrastructure team, the Patch Management Engineer is responsible for developing, managing and implementing Windows, Linux, MacOS and 3rd party patch management methodologies using a variety of automation and deployment tool sets to and enterprise environment. Key items include.

• End to End Windows Security and Vulnerability Updates other OS included
• SCCM / Intune management.
• Vulnerability management of 3rd party applications.
• Monthly reporting and of vulnerabilities and patching status within the environment
• Vulnerability & Patch Management for cloud managed devices
• PCI and auditing reporting and remediation.

• Manage the end-to-end server and endpoint lifecycle for patch management and OS hardening on the Windows environment
• Contribution to Strategic funded projects and Production Service Initiatives.
• Maintain compliance for industry certifications such as PCI and HIPAA industry requirements.
• Responsible for deployment and management of identified application and operating system security vulnerabilities.
• Resolution of service issues related to workplace & device services in alignment with agreed IS Operational processes and tools.
• Create and maintain reports for patch compliance and system audit data.
• Document issues and associated resolutions to problems.
• Lead OS patch management and coordination for servers and endpoints.
• Development and delivery of non-standard application patch management through industry recognized standards and practices.
• Develop and testing of Windows and 3rd party security patch packages.
• Troubleshoot Windows OS and Microsoft and other application security patch installations.
• Ongoing maintenance & administration of assigned systems.
• Adherence to policies, processes and procedures within your areas of responsibility.
• Assistance with execution of projects related to areas of responsibility.
• Initiate and lead the review and redesign of processes or procedures in relation to workplace & device services compliance and patch management, on an ongoing basis, to deliver improved team productivity or efficiency.
• Provide technical assistance and guidance across all teams within Service Management as required.
• Work as an effective IT Infrastructure team member. Including the support, mentoring and coaching of other team members and recognizing contributions of others to ensure team goals are achieved.
• Other responsibilities as directed by IT Operations Director Manager.

• Tertiary qualifications in Information Systems or related business discipline or equivalent industry experience
• Strong influencing and collaboration skills required
• Very strong interpersonal and communication skills at all levels
• Demonstrated ability to work within various team structures to deliver business outcomes
• Strong understanding of data communication concepts and network/software configuration management.
• Familiar with standard security best practices.
• Knowledge of PCI Remediation and various audit requirements.
• Knowledge and experience with Systems Center Configuration Manager “SCCM” and Intune.
• Knowledge and experience with automated software delivery systems.
• Extensive knowledge of scripting languages – preferably PowerShell and VB Scripting.
• Working knowledge of M365, Linux, MacOS and application delivery management.
• Individual must interact extensively with all levels of management, business and IT, and is required to act in a professional and confident manner.
• Self-motivator possessing a high sense of urgency and a high level of integrity.
• Experience in an enterprise-class IT organization, managing 1000+ distributed (Windows) systems.
• Industry-related certifications a plus.
• Able to work well under pressure and within short time constraints.
• Excellent documentation, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to efficiently prioritize and organize competing work demands with little oversight.