Role Summary:
We are seeking a motivated and articulate Academic Outreach Specialist to connect with PhD scholars. In this role, you will be the first point of contact, understanding their research challenges, introducing our tailored services, and scheduling consultations with our senior academic experts. This is a role for someone who enjoys meaningful conversations and making a real difference in a student's academic life.
Key Responsibilities:
Conduct outbound calls to PhD scholars who have expressed interest in our services (warm leads).
Engage in consultative conversations to understand each student's unique research needs and pain points.
Clearly and effectively explain the range of services offered by our company.
Schedule appointments and consultations between students and our academic advisors.
Maintain accurate and detailed records of all interactions in our CRM system.
Achieze and exceed individual and team targets for scheduled consultations.
Required Skills & Qualifications:
Excellent verbal communication and active listening skills.
Strong interpersonal skills and a persuasive, friendly phone presence.
Ability to empathize with the challenges faced by research students.
Self-motivated with a strong results-oriented mindset.
Preferred Qualifications:
Prior experience in telemarketing, customer service, or educational consulting.
Familiarity with the academic research process or the PhD journey.
What We Offer:
Competitive base salary with an attractive performance-based bonus structure.
Comprehensive training on our services and the academic landscape.
A supportive and collaborative team environment.
Opportunities for professional growth and career advancement.
The satisfaction of playing a key role in helping students achieve their academic goals.
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