Job Description

Job Summary:
We are seeking a dynamic and detail-oriented CRM Executive to manage client relationships, ensure a smooth client experience, and enhance customer satisfaction at PHD Assistance Company. You will be responsible for maintaining the CRM database, handling client communications, and supporting sales initiatives.
Key Responsibilities:
Manage and update the CRM database with accurate customer information.
Respond promptly to customer inquiries through calls, emails, and chats.
Develop and maintain long-term relationships with clients.
Coordinate with the internal teams to ensure client requirements are met.
Prepare and analyze CRM reports and customer feedback for management.
Follow up with clients for project updates, feedback, and renewals.
Assist in organizing customer engagement campaigns.
Ensure client satisfaction and address concerns or complaints efficiently.
Suggest improvements in processes and service delivery based on client feedback.
Skills and Qualifications:
Bachelor’s degree in Business Administration, Marketing, or a related field.
1–3 years of experience in CRM, customer service, or sales support.
Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
Strong communication and interpersonal skills.
Good organizational and multitasking abilities.
Analytical mindset and attention to detail.
Ability to handle pressure and meet deadlines.
Preferred:
Experience in academic support services or a similar industry.
Knowledge of basic digital marketing and client engagement tools.

Skills Required