Job Description

Roles and Responsibility Responsible for defining and operating a control environment for people, process and technology that enables the IT Service Management domain to reduce operational and cyber security risk to a level within the Group&rsquos ri

Roles and Responsibility Responsible for defining and operating a control environment for people, process and technology that enables the IT Service Management domain to reduce operational and cyber security risk to a level within the Group&rsquos risk appetite while satisfying control objectives defined in relevant Group policies and external regulations. This role will partner closely with Enterprise Technology, the Global Head of IT Service Management, Enterprise Technology Risk & Control, GSC, CISO, CISRO, Group Operational Risk and Group Internal Audit and will be required to manage all aspects of initiatives emanating from same for this domain. Additional responsibilities include oversight of the Risk Framework/Processes owned by the domain, Proactive Controls Assessment, Issue Management, Audit and Regulatory Inspection Facilitation and other related tasks. The exceptional candidate will also endeavour to understand the larger business context within which TTO operates and advocate for technical solutions that help the business meet its strategic objectives. Business This role reports to the UORM IT Service Management. Primary role is focused on executing the domain strategy as well as supporting the larger environment agenda of Enterprise Technology and TTO. Work with partners across CISRO, CISO, GOR and TTO to ensure technology risk management practice is understood and consistently implemented in Integration Services. Partner with CISRO, CISO, TTO COO and GOR to ensure that technology risk management continues to evolve as a practice in the Bank. Processes This role is responsible for the 1st line R&C oversight of IT Service Management processes through assisting the GPO with design, implementation and periodic assessment of the relevant control environment. Ensure controls are appropriately embedded in the TPU through oversight of the control standards and design function for processes owned by IT Service Management. Drive adoption of best practices, technology standards and methodologies. Ensure that processes operated by IT Service Management are compliant with relevant policies and standards and documented appropriately. People and Talent This role is an individual contributor. Risk Management Proactive in seeking regular assurance that the areas of responsibility and are performing to an acceptable risk and control standard within the Group&rsquos risk appetite. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees. Include all necessary internal, legal and regulatory controls through participation in the development of ICS, IT and other Policies and Standards. Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group&rsquos ability to remain within risk appetite. Ensure a full understanding of the risk and control environment in area of responsibility. Governance This role is required to participate as necessary in relevant governance forums. Regulatory & Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Key stakeholders include ET R&C, T&I R&C, GOR, CISO, CISRO and the Global Head of Integration Services and their MT. In addition, the role will be required to liaison with the broader community of technologists within T&I to help advocate the mission of the domain. Other Responsibilities Support ad-hoc tactical and strategic risk initiatives to meet business and operational demands through thoughtful leadership or partnership. Our Ideal Candidate The successful candidate should have 8-10 years of experience in Technology Risk Management, Information Security or other related roles. The preferred candidate will have experience in Financial Services or other heavily regulated industries (e.g. Pharmaceuticals, Healthcare, etc.). Clear, Concise and Articulate communication of complex and conceptual topics is required for success. In addition, the following qualifications are preferred: Excellent organizational skills with ability to manage multiple deadlines and effectively prioritise. Experience of influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently. Strong sense of personal ownership and responsibility in accomplishing the organisation&rsquos goal. Is confident and will roll-up his/her sleeves to drive success. Able to get things done in a quick-paced environment. Be transparent and open around what doesn&rsquot work and what does. Strong interpersonal skills at all levels of the organization, including negotiation, influence and strong oral and written communication skills. Knowledge of relevant Technology and Business Regulations and experience engaging directly with regulators. Excellent communication and briefing skills at senior executive and board level - oral, written and presentation technical reporting writing across various types of target audiences. Hands on experience with Control Design and Implementation & Testing. Understanding of the cyber threat landscape and mitigating controls/approaches would be desirable. Relevant industry certifications desirable (e.g. CISSP, CISA, CRISC etc.). Role Specific Technical Competencies Knowledge of Integration technologies. Knowledge of Modern Computing Environments. Influence and Negotiation. Verbal and Written Communication. Technology Risk Management. Stakeholder Management. Knowledge of Financial Services. Knowledge of Relevant Regulations. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website