Job Description

Description

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision and commissioning. However, over the last decade, it has evolved to become the largest engineering hub. The India Operations Centre is a key aspect of the Power Grids business Power Up transformation program. The INOPC team at Chennai supports Hitachi Energy\'s units in more than 40 countries across a wide portfolio of all the four business units in Power Grid business. To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Your Responsibilities:

Handling priority deliveries to support customer to meet their target.

Order booking using SAP.

Address change management request from customer.

Support Order forecasting based on trend.

Co-ordination with operation department to support customer on production status, priority deliveries, delivery delays, invoicing.

Providing Order acknowledgement to get the status of the order.

Generating invoice for the orders.

Verifying Invoice and disputes.

Handling escalations from customer/client.

Preparing and sharing reports/trackers to manage daily volume & monitor team productivity.

Interacting with clients/customers in daily basis to discuss about areas of improvement.

Doing pre-shipment and case management audit.

Your Background:

Bachelor\'s degree with 4-8 yrs. of experience.

End-use working knowledge in SAP - SAP R/3 (ERP)

Case management in SalesForce CRM.

Very good communication & customer handling skills.

Ability to handle high load capacity by setting priorities.

Proficient in Microsoft office tools (Excel, Word & Powerpoint.

Hitachi