Job Description

Accountable for

• Accountable for E2E order to invoice activity with escalation management.

• Point of Contact (PoC) for Market Operation CSuM, F&C and BPO management (ROM, Logistics Coordinators)

• Review O2C KPI performance and take preventive steps.

• Drive continuous improvement projects.

Responsible for

• Collaborate proactively with stakeholders & provide required support to MO Units, CO, BGs & F&C

• Support E2E order to invoice process execution and manage stakeholders

• Front ending in customer interface & effectively manage BPO. Coordinate/be as an interface with KU in process issues.

• Coordinate/be as an interface with Knowledge Specialists, KU's and PMA's in process and technical issues.

• Interface all organizations interacting in the supply chain & Financial escalation topics linked to the Customer contract execution.

• Contributes to all logistics tasks in daily business/order execution, e.g., constraints solving and escalation management.

• Contributes towards the enhancement of overall quality of processes and guidelines.

• Adherence to Order Management processes, tools and SOX compliance.

• Identify & support automation and industrialization, enabling implementation of digitalized delivery programs & innovative solutions, fitting Customer & Supply Chain requirements.

• Support/Guide/Train/Mentor OMC team members whenever required.

• Simple and Complex order management.

Contributes

• Contributes to all logistics tasks in daily business/order execution, e.g. constraints solving and escalation management.
• Contributes towards the enhancement of overall quality of processes and guidelines.

Prepares for order

• Takes over from ALM and ensures master data availability and customer case materialized and planned for ordering.

Manages order (L*)

• Receives customer purchase order.
• Ensures opportunity ID (CRM) is linked to customer purchase order.
• Performs order sanity check using checklist. In case of missing, unclear or wrong information, collaborates with SSM/TCC and F&C to ensure order correctness.
• Classifies order by type: commodity (CG - LC) and complex (Nokia - ALC). In case of complex order, updates Cover head and sends acknowledgement report.
• Completes order entry template (OET). Collaborates with F&C, CPM, SSM/TCC to ensure order correctness.
• Coordinates ordering activities until final acceptance (-L700), in accordance with the project rollout plan (team) and in exceptional cases, transactions for complex orders,
• Collaborates with CFO/F&C to collect cash process, when required.
• Pre invoicing BoQ and SAP alignment with GS and F&C.
• Ensure trade management compliance for deliveries.
• Ensure compliance to LoC requirements, when/where applicable.
• Customer interface for invoices and delivery reconciliations.
• Pre shipment inspection coordination.
• Identify correct source of supply and make sure it is used while ordering.
• Additional tasks upon ALM's request/delegation based on competence level incl. performs last mile / DOP invoice verification, collects and documents SOX evidences, performs stock take activities as per legal requirements, solves constraints and manages escalations.

Performance

• Coordinates logistics daily tasks in order to monitor and control logistics key performance indicators (KPI). E.g.: OTDr, Freight costs, PARD, L* to L100, FTCOR, FTOC.
• Provides explanations and clarification, solves constraints and manages escalation.

Other

• Manages, guides and monitors logistics service execution (work of LCs).
• Key User tasks when nominated
• Support in demand planning management and pre sales activities, when nominated.

Additional Information