Job Description

• Consistently enhance customer experience through improving timeliness in service delivery by achieving guaranteed average turnaround times, based on agreed product/process guidelines and reducing resolution time with 98.5% average quality for complex requests and specialty accounts (may include implementation of Service Level Agreement). . Display proficiency and business acumen in troubleshooting, managing irate customers, handling escalations, managing nonconforming data issues, managing difficult customer communications (chat, mail, call) on a daily basis. . Develop and lead structured on the job training, coaching for job specific tasks. . Build and maintain cordial relationship with partners and cross functional counterparts which will help in expediting, de-escalating and effective management of service deliverables during exception handling . Challenge status quo, initiate process improvement changes and projects. . Able to identify process gaps and implement changes. . Play a key role in validating and checking process adherence and protocols from business partners. . Effective reporting on lead time, quality, process trending with relevant analysis and inference related to process and business. . Support process streamlining activities through entitlement program. . Perform management duties in a back-up capacity in absence of supervisor/team lead. . Manages client relationship during product and service fulfilment. . Escalates and resolves concerns during the fulfilment timeline. . Partners with customer fulfillment departments throughout the lifecycle of the project.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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