Job Description

Order Management Analyst

Finance Bangalore, India

Description

It\'s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine\'s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies-and having fun along the way.

We are looking for an Order Management Analyst to join our Order Management team in Bengaluru, reporting to the Supervisor, Order Management. In this role, you will work on cutting-edge technology with a highly collaborative and supportive team. This role is directly tied to Order Bookings, Order Fulfillment, and Sales Operations and interacts regularly with Accounts Receivable (AR), Credit, and other upstream and downstream teams both domestically and internationally for Infoblox. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration.

You are the ideal candidate if you are a results-driven troubleshooter, team-oriented, have excellent attention to detail, and are a collaborator who operates independently.

What you\'ll do:

• Receive, review, and process orders according to Infoblox policy
• Work with Sales Operations, AR, Credit, and internal/external stakeholders to resolve transactional issues
• Collaborate on a 24x5 international operations team
• Review and verify order details, including product codes, quantities, pricing, and customer information
• Collaborate with Sales, Finance, and Shipping teams to resolve any order-related discrepancies and issues
• Maintain a high level of data accuracy while entering order information into the company\'s order management system
• Monitor order status and proactively communicate updates to customers and internal stakeholders
• Identify opportunities for process improvements and contribute to the implementation of enhanced order management procedures

What you\'ll bring:

• Between 1.5 - 3 years of operational experience in a quote-to-cash environment
• Bachelors degree or MBA preferred with an emphasis on finance/commerce
• Excellent communication and interpersonal skills to interact with customers and cross-functional teams
• Proven experience in order management, order processing, or a related field
• Passionate about building a career in order fulfillment/supply chain/finance processes
• Excellent teamwork skills, quick learner, self-starter, and highly motivated, with the ability to handle competing priorities
• Basic working knowledge of Salesforce.com (beginner to intermediate) and exposure to Oracle Fusion an added advantage
• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel
• Superb attention to detail and ability to handle large volumes of data accurately and efficiently
• Flexibility to extend work hours according to business needs during month/quarter ends, and comfortable with working night shifts

What success looks like:

After six months, you will\xe2\x80\xa6

• Be completely trained and independent in order booking process within stipulated time
• Deliver core tasks independently
• Participate in new learning and development initiatives

After about a year, you will\xe2\x80\xa6

• Develop business relationships with the key stakeholders across regions
• Become familiar with all Infoblox core order booking policies, processes, and best practices
• Make decisions in accordance with the bookings policy and departmental processes and procedures
• Know upstream and downstream process, which helps you to complete customer requests, including order completion and answering queries for both internal and external customers, including Sales
• Contribute effectively to ideas that help continuous improvement initiatives

We\'ve got you covered:

Our holistic package includes coverage of your health, wealth, and wellness-as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including Provident Fund with company match and generous paid time off to help you balance your life. We have a strong culture and live our every day-we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We\'ve created a culture that embraces and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you\'re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out . We think you\'ll be excited to join our team.

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Infoblox