Job Description

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Overview

The Advanced Customer Services (ACS) is a unit within the Oracle\'s Customer Service Organization that establishes long-term relationships with many of Oracle\'s customers through annuity-based service contracts and project based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large-scale Oracle customers. Oracle Advanced Customer Services provides unmatched, tailored support that ensures organization\'s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. ACS is industry-leading expertise with the highest customer satisfaction to support organization\'s business every step of the way.

What you\'ll Do

In this role, your responsibilities include:

• As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
• A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As a Senior Systems Engineer, you will interface with the customer\'s IT staff on a regular basis. Either at the client\'s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products.
• You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
• Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential

Responsibilities:

What You\'ll Bring

Your versatility will be your greatest asset as you deliver mission-critical support and empower our customers to harness the full power of Oracle products. We also look for:

• A bachelor\'s degree in computer science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle\'s core products, applications, and tools is important.
• Working experience with at least two Cloud HCM Modules listed below

• Core HR
• Absence
• Talent Management
• OTL
• Compensation and Benefits
• Goals and Performance
• Payroll
• knowledge of BI & OTBI Reports is an added advantage.
• doing setups, configurations, implementation docs and aware of support SLA\'s.
• Experience in 12.2 HCM modules is an added advantage.
• Good written and spoken English communication skills required.
• Willingness to work in Shifts is Required

About Us:

As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone\'s voice is heard, we\'re inspired to go beyond what\'s been done before. It\'s why we\'re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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