Job Description

Job description Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of SeniorSoftware Engineer. In this role, you will: Build system domain knowledge across the Fusion estate, in order to provide Subject Matter Expert guidance on the usage and operation of the Oracle Fusion Platform. Providing technical guidance and communicating technical fixes eg. Root cause / configurations in a way that is understandable to users and stakeholders Assist in incident resolution of IT system issues ensuring this is undertaken in a timely fashion and adhering to given Service Levels. The incumbent will need to collaborate and establish good working relationships with key stake-holders, including: business team stakeholders, Project Fusion stakeholders, wider DEST POD teams, ERP Strategy and Support Teams Effectively communicate relevant information, products and services to the Service desk team leads, at the right time in an appropriate style, throughout the lifecycle of a service impacting incidents Take ownership and provide a level of service that puts the customer at the heart of everything we do in resolving issues. Build rapport within and across teams, to improve service delivery and achieve bank objectives and maintain a high performance culture within the IT service desk Collaboration - Seeks, listens to and accepts feedback and uses mistakes, failures and successes as data for future development. Accepts personal responsibility and encourages others in completion of tasks on time and to the highest standards Highlight the IT Risk associated with the adoption of emerging technology solutions, especially in relation to the externally hosted cloud-based services. Recognises inefficiencies and suggests ways to improve local risk and compliance processes Requirements To be successful in this role, you should meet the following requirements: Be able to respond efficiently and proactively taking decisions in the interest of service availability. Experience working in relevant environment/s, i.e. Background in production support or working as part of a service desk or helpdesk within an IT context Role relevant qualifications, i.e. Oracle Fusion certification is desirable. Functional knowledge of Oracle Fusion ERP platform for core modules is required e.g. Payables, Expenses, GL, AR, Assets, Cash Management & projects. Experience working in relevant environment/s, i.e. Cloud technology applications, ideally within an ERP context is desirable. A desire to find ways to continually improve the service delivered to customers and look for ways to innovate Flexible and adaptable in the face of a changing working environment. This is a 24x7 Service desk working across different shift patterns supporting a Global model of support and the candidate will need to be flexible to this Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered. An understanding of risk management and proven experience of ensuring own/others\' compliance with relevant regulatory processes Ability to follow a given procedure and execute to a high level of accuracy. You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSBC Software Development India

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