As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

This Job description is for Fusion HCM , Fusion SCM and Fusion ERP. 1)Graduate with 6.5 + CGPA
2)Good communication and Analytical Skills
3)SaaS Certified.
4)4+ Year of relevant experience
5)Functional consultants should have expertise in business flows for a chosen domain in a product pillar, understand business requirements and should be able to propose solution to the client, also should be able to contribute in automations or fine tuning the solution. Also, be able to drive the team to deliver the proposed solution.
Technical consultants should be able to lead complex issues and escalations involving technical components.
6)Should be able to contribute to business development through involvement in Discovery Sessions/estimations/POCs/solutioning
7)Very good Knowledge of SQL/PLSQL and reporting technologies.
8)Support process/Project management knowledge in PeopleSoft and certification (ITIL/PMP) are preferred.
9) Should be flexible to work from Client Location on need basis Fusion HCM Consultant :
Hands on experience in Functional Modules - Core HR, Compensation, Payroll, Time & Labor, Absence Management and Benefits
Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, HSDL), HCM Extract. Fusion ERP Consultant:
Hands on experience in General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Expenses
Technical Skills: Developing OTBI, Smart View & FRS Reports, FBDI templates, BIP, SQL Fusion SCM Consultant:
Hands on experience in Inventory, Purchasing, Order management, and Manufacturing knowledge in the Cloud.
Good to have skills: Oracle E-Business Suite Applications (R12) , Knowledge of Costing