Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Operations Specialist - Employee Central

Purpose of Job:

To maintain the integrity of Employee Central positions and master data through operational use of MyHR to support manager and HR requests to update positions and master data. To support operational HR with complex service requests and provide operational support to test MyHR releases and process improvement implementation

Experience:

HR System Data Maintenance

Sound knowledge of managing master data and operational data integrity in an HR system.

Business Awareness

Demonstrates ability to understand business structures and impact of data on operational processes with significant reputational and operational impact.

Service Delivery

Able to understand and prioritise competing demands based on business impact and data integrity requirements.

Focused on meeting SLAs and enabling colleagues to meet SLAs.

Analyses data and problems

Able to identify root cause of issues and consequences of data maintenance actions, escalating resolution correctly.

English and Comms

Excellent written English, able to write succinctly to monitor and update help text, notifications and system content

Knowledge of:

Essential

• Min 2-3 years of HR Operations experience in SAP Success Factors
• Knowledge of HR Org Management" , 'Recruit to Retire' processes.
• HR Data Management experience in a global organisation environment.
• High impact service delivery working with all levels of management and senior HR colleagues.

Accountabilities, responsibilities and main duties:

Accountabilities:

• The primary responsibility is to maintain data integrity in Employee Central and provide support to line managers and HR updating organisation and position data in accordance with SLAs for SSC service delivery.
• Validate every position change made by line managers according to position checklist.
• Convert eligible positions from standard to Mass positions on request from managers/ HRBPs or HR Data Lead.
• Update approved master data in MyHR eg add new cost centres to picklists; update organisation and job code picklists, etc.
• Support HRBPs implementing structure changes in MyHR.
• Support HR Operations team with complex requests related to MyHR EC.
• Review and test MyHR releases, CRs and process changes in EC.
• Escalate master data and process issues for resolution or action planning with Operations, Data and Continuous Improvement Leads as appropriate.
• Support process and systems training for new members of the HR teams.

• Attend SAP webinars on EC release plans and engage with SAP Success Factors Community.

Other Key skills:

• Attention to detail to ensure right resolution of the query.
• Problem solving skills associated with an HR Administrative environment.
• Good Strong written and verbal communication skills
• Basic MS Excel and MS Word skillsMust be a highly motivated self-starter comfortable working in a fast paced environment
• Eager to learn and develop troubleshooting and customer service skills
• Must have good time and task management skills

Qualifications:

Graduate/ MBA(HR)

Further Information

Pay Band - 5

Contract Type - Indefinite

Department/Country-GM/India - Noida

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.