Job Description

AB Financial Shared Ser Ltd


Operations & Renewals Manager


Location: G-Corp Tech Park,Thane, Maharashtra



Job Purpose


The Operations Issuance Support Manager plays a critical role in ensuring the smooth and efficient issuance of life insurance, health insurance, motor insurance, and pocket insurance products etc.



This role is responsible for managing operational activities, streamlining processes, improving workflow efficiency, and overseeing the issuance of policies and documentation.



The manager will collaborate with cross-functional teams (ABSLI | ABHI | ACKO | Digit | ICICI Lombard etc), address operational challenges, and drive process improvements, ensuring compliance with company policies and regulatory requirements.
Job Context & Major Challenges


Job Context/ Job Challenges: Context: This role is integral to ensuring timely and accurate issuance of insurance policies across multiple product lines (life, health, motor and pocket insurance etc). The role requires managing a fast-paced environment where operational efficiency and customer satisfaction are paramount. Collaboration with underwriting, sales, compliance, and IT teams is crucial.



Challenges: The key challenges include managing a high volume of policy issuances, minimizing errors, ensuring compliance with regulatory standards, adapting to changing industry requirements, and enhancing system and process efficiencies. Furthermore, addressing issues related to customer complaints and operational bottlenecks will be a continuous focus.



Problem-solving: Ability to identify issues quickly and develop practical solutions.

Decision-making: Strong decision-making skills based on data analysis and customer needs.

Customer-focused: Prioritizing customer satisfaction while ensuring operational efficiency.

Adaptability: Ability to thrive in a dynamic and evolving insurance landscape.



This role requires a strategic and analytical mindset, with a focus on optimizing insurance policy issuance processes while maintaining compliance and customer satisfaction. The Operations Issuance Support Manager will be pivotal in shaping the operational efficiency and customer experience in the insurance space.
Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Issuance Efficiency Oversee the end-to-end process of insurance policy issuance for life, health, motor and pocket insurance.

Ensure timely processing and dispatch of policies, endorsements, and other required documentation.

Monitor issuance quality and reduce errors in policy documents.


KRA2 Process Improvement: Identify inefficiencies or bottlenecks in the issuance process and propose/implement improvements.

Regularly evaluate current processes and recommend changes that will enhance operational efficiency.

Work with IT teams to implement digital solutions that streamline issuance operations.


KRA3 Regulatory Compliance: Ensure adherence to all relevant insurance regulations and internal policies during the issuance process.

Maintain up-to-date knowledge of insurance industry regulations to ensure full compliance.


KRA4 Team Leadership and Development: Lead, mentor, and train the issuance support team to ensure high levels of productivity and motivation.

Conduct regular performance reviews and provide feedback to enhance team performance.

Foster a positive and collaborative work environment.


KRA5 Customer Support & Issue Resolution Act as a point of contact for escalated customer or partner queries related to policy issuance.

Work closely with customer service teams to resolve any issuance-related issues in a timely and professional manner.


KRA6 Collaboration with Cross-Functional Teams liaise with underwriting, operations, sales, marketing, and claims teams to ensure seamless ABCD operations.

Assist with the development and testing of new products, ensuring smooth integration of issuance processes.


KRA7 Reporting & Analytics Track key performance indicators (KPIs) related to policy issuance, such as turnaround time, error rates, and customer satisfaction.

Provide regular updates to management regarding performance, challenges, and progress toward goals.


Minimum Experience Level


5 - 7 years
Job Qualifications


Post Graduate