Job Description

• Candidates should be from BPO/BPM Background
• Only Diversity candidates can apply
• Telecom background experience is Preferred
• Total Experience - 10+yrs
• Relevant Experience - 1+ yrs (Manager on paper)
• Education - Any Graduate or 4 years Diploma
• Shifts - US (24x7)
• 5 days working
• Handling AM's & TL's
• Location: Airoli, Navi Mumbai
• College degree in Business Management/Administration or equivalent combination of education and directly related experience
• 4 or more years of directly related experience, including 2 or more years of supervisory experience.
• Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
• International Voice Experience; having Outbound experience will have an added advantage
• Shall operate in US shift timings, and would be required to stretch as and when required
• manager level into Telecom Domain for International contact center, US
• Appropriate communication and escalation of client issues to multiple levels of site and Operations management
• Client strategies to meet client/corporate goals and objective

Skills Required