Job Description

Operations

Location

Thane (W), India

Language

English

Summary

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The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Description

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Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Oversee end-to-end operations for the telecom collections process. Ensure achievement of collection targets and adherence to SLAs. Develop and implement strategies to improve recovery rates and reduce delinquency. Monitor team performance, provide guidance to Team Leaders, and drive operational excellence. Manage client relationships and ensure compliance with contractual obligations. Analyze process metrics, prepare MIS reports, and present insights to senior management. Drive process improvements, automation, and cost optimization initiatives. Ensure compliance with regulatory and company policies

Key skills & knowledge:

2-3 years in a managerial role with experience in telecom collections in contact centre Strong leadership and people management skills. Excellent analytical and problem-solving abilities. Proficiency in MS Excel, reporting tools, and collection systems. Ability to handle client interactions and manage escalations effectively.
Educational Qualification : Graduate in any discipline .

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'