Job Description

The Sr. Manager - Operations will be responsible to manage the end to end supply chain & Customer Service Functions for the Professional Audio Division of Harman. He/She will be guiding & managing the teams covering Vendor Management, Demand Planning, Purchasing, Freight (Inbound & Outbound), Warehousing & Distribution, Material Master, Inventory Management, Project management and Contract management.This role will also be responsible for guiding & managing the Customer Support function incl. the Service team & Service partners. Duties will involve strategizing the Customer Support to deliver exceptional customer experience. Develop & implement SOPs / Service Policies, Partner identification, evaluation & management, performance audit, KPI & SLA monitoring, CRM, Spares Planning, escalations, internal stakeholders & external partners / customers\' management. Being the link for an integration Supply chain & Customer service functions to other internal stakeholders.Your TeamThe position will report to the BU Head and will have to manage direct reports of 4-5 resources.What You Will DoEssential Responsibilities:Manage the end-to-end objectives and the business Unit staff.Manage the departmental budget.Develop the vendor base and Improve work processes.Project ManagementSales & Business plan SupportWarehouse and Distribution ManagementVendor & Product ManagementCompliance and Technology improvementsLeadership, Change Orientation, Collaboration, Judgement, and Results DrivenWhat You NeedPrior Experience in Electronics industry verticalMinimum 10 years of supervisory experienceMinimum experience of 10-12 years in Customer Support functionStrong skills in EXCEL, MS-Word and Power Point, BI or analytical toolsWhat is Nice to HaveExperience in SAP / CRM / SalesforceExperience in Demand planning tools like IBP, etc.Experience in CRMWhat Makes You EligibleBe willing to travel up to 25%, domestic and international travel.Willingness to work in an office located in Bangalore, India.Successfully complete a background investigation and drug screen as a condition of employmentWhat We OfferFlexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefitsTuition ReimbursementAccess to HARMAN Campus Fitness Center and CafeteriaAn inclusive and diverse work environment that fosters and encourages professional and personal development.HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\xc2\xa9 2024 HARMAN International. All Rights Reserved. If you are using a screen reader and are having problems using this website, please call (800) 645-7484 for assistance.

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