Operations Manager
Job Description
Determines call center operational strategies by evaluating team results and objectives.-Prepares call center performance reports by collecting and analyzing call agents data.Evaluates individual performance reviews and overall team effectiveness with upper management.-Helps call agents and managers understanding the Call center hurdles.Monitors team performance and provide tools if necessary.-Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.-Meets financial targets by estimating performance requirements and preparing annual budgets.-Presents monthly and annual call center action plans and objectives.-Evaluate performance with key metrics (client-defined SLAs.)-Develop objectives for the process day-to-day activities-Must Have excellent communication skills in Bangla and English .Must be able to work in pressure and beyond 9 to 6 Shift.Job Type: Full-timeSalary: ?20,000.00 - ?30,000.00 per monthSchedule:
- Morning shift
- Bachelor's (Preferred)
- Operations: 1 year (Required)
- total work: 5 years (Required)
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Job Detail
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Job IdJD2890668
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSalt Lake, Kolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear