Job Description

Job Summary

We are seeking an experienced and results-driven

Operations Manager

to oversee the day-to-day operations of the hotel and ensure the highest standards of service, efficiency, and profitability. The Operations Manager will lead and coordinate all operational departments--including Front Office, Housekeeping, Food & Beverage, and Maintenance--to deliver exceptional guest experiences and uphold brand standards.

Key Responsibilities

Oversee daily hotel operations to ensure smooth functioning across all departments. Work closely with department heads to set operational goals, implement policies, and maintain service quality. Monitor and manage guest satisfaction scores, addressing issues promptly and effectively. Ensure compliance with brand standards, health and safety regulations, and local laws. Review operational performance reports, budgets, and financial statements to optimize efficiency and profitability. Lead, train, and motivate team members to deliver superior service and operational excellence. Collaborate with the Sales & Marketing team to support revenue-generating initiatives and enhance guest loyalty. Develop and implement standard operating procedures (SOPs) to improve productivity and consistency. Manage inventory, procurement, and vendor relationships to control costs without compromising quality. Oversee preventive maintenance schedules and property upkeep to ensure a safe, well-maintained environment. Act as the point of contact for guests, VIPs, and corporate clients when the General Manager is unavailable.

Qualifications & Skills

Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).

5-10 years

of progressive experience in hotel operations, with at least 2 years in a managerial capacity. Strong understanding of front office, housekeeping, food & beverage, and engineering functions. Proven leadership and team management skills with a hands-on, results-oriented approach. Excellent communication, problem-solving, and organizational abilities. Financial acumen and experience in budgeting, forecasting, and cost control. Proficiency in hotel management systems (e.g., Opera PMS, Fidelio, or similar). Commitment to delivering outstanding guest service and maintaining high operational standards.

Key Competencies

Leadership and team development Strategic thinking and decision-making Customer service excellence Time management and multitasking Attention to detail and quality assurance
Job Type: Full-time

Pay: ?35,000.00 - ?45,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:

Diploma (Required)
Language:

English (Required) Hindi (Required)
Work Location: In person