Job Description

Note: Applying to this role listed with the participating organisation automatically registers your participation in Triumph - India\'s leading D&I Virtual Career Fair . The fair will be live between 27th and 29th July. This is an exclusive opportunity for women, LGBTQIA+, and differently abled professionals with more than 2 years of experience to get placed in leading diversity focused organisations in India Job Title : Operations Manager Location : Hyderabad : \'Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance Engage stakeholders and internal partners associated within the Operations area Work independently on moderately complex issues and projects Identify opportunities for process improvement and risk control development and escalates issues to more experienced management Provide training, performance, evaluation and coaching of less experienced team Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility Provide responsibility for budget and financial performance Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Manage allocation of people and financial resources for Operations Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications, US: 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience Required Qualifications, International: 3+ years of managerial experience particularly as Operations Associate Manager or supervisor in an HR Shared Services environment supporting Tier 1 query management with background in managing phone, chat and e-mail support. 7+ years of CallCentre/BPO experience in voice and non-voice tier-1 query handling Knowledge of Payroll, Benefits and ticketing systems Amenable to work on evening schedule and to work on-site in our Hyderabad Office. Flexible to work even on India holidays Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Leadership experience Graduate\'

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