Job Description

Key Responsibilities:

Guest Experience:

Ensure high-quality service, promptly resolve complaints, and maintain excellent guest satisfaction.

Staff Management:

Recruit, train, schedule, and lead teams, fostering a culture of excellence and high morale.

Financial Oversight:

Manage budgets, forecasts, expenses, and aim to maximize profitability for all outlets.

Operational Efficiency:

Oversee daily activities, implement SOPs, conduct inspections, and streamline workflows across all departments (Front Office, Housekeeping, F&B).

Compliance & Standards:

Enforce health, safety, and local regulations; maintain property standards and cleanliness.

Strategic Input:

Collaborate with management, analyze performance, and develop strategies for business growth and revenue.
Core Duties:

Supervise front desk, housekeeping, F&B, maintenance, and events. Manage inventory, supplies, and vendor relations. Handle sensitive guest issues and service recovery. Implement and monitor operational policies.
Essential Skills:

Leadership, problem-solving, communication. Budgeting, financial acumen, organization. Hotel management software proficiency. Customer service excellence and attention to detail.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Ability to commute/relocate:

Darjeeling, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Hotel: 10 years (Required)
Language:

English (Required) Hindi (Required) Nepali (Required) Bengali (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person