Job Description

About JLL \xe2\x80\x93
We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!
Operations Manager
Work Dynamics

What this job involves:
Laser beam focus on operations
At JLL, we put focus on our clients\xe2\x80\x99 needs, and we want you to do the same. You\xe2\x80\x99ll take charge of all programmes that we have for clients\xe2\x80\x99 properties in Asia Pacific. Be it site operations, contract, procurement, financial, or team management, you\xe2\x80\x99ll ensure our service delivery is at its best. You\xe2\x80\x99ll also be our clients\xe2\x80\x99 eye on all operational matters. Are you open to working with various teams across the board? In this role, you will promote seamless and competitive operations by collaborating with the top management, and both local and offshore offices.

More importantly, you\xe2\x80\x99ll support various client-specific programmes such as technology launches, trainings and user experience initiatives. Being at the heart of operations management, you\xe2\x80\x99ll also oversee all key performance indicators in the region and make sure that the team is meeting our clients\xe2\x80\x99 requirements. Among your other mandates include system integrity audits, reports and presentations and overall account management.

Developing a dream team
Is people development your passion? If so, this job will be a perfect fit for you. In this role, you will lead a team of facilities management experts\xe2\x80\x94while creating a working environment that promotes collaboration, performance, and personal growth. You\xe2\x80\x99ll also play an essential role in boosting our talents\xe2\x80\x99 career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others? In this role you will be at the helm of all things concerning the team\xe2\x80\x99s welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise.

Exceeding client expectations
Meeting\xe2\x80\x94or even exceeding\xe2\x80\x94client expectation is a tall order, and this is what we strive for each and every time. We\xe2\x80\x99ve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You\xe2\x80\x99ll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, you\xe2\x80\x99ll take charge of the site\xe2\x80\x99s financial operations targets, process compliance and risk management.

Sound like you? To apply you need to be:
A property management pro
Do you have at least five years\xe2\x80\x99 experience in facilities, property management, hospitality or related field in multiple countries across Asia Pacific? If so, we would be more than happy to work with you. At JLL, we\xe2\x80\x99ll let you fully demonstrate your expertise in property management, planning and organisational skills, and knack for addressing complex operational issues on a daily basis.

An excellent communicator
You\xe2\x80\x99ll face a wide range of clients and senior-level officers, so superior oral and written communication skills are essential. You\xe2\x80\x99ll also have proven track record of managing and resolving conflicts between client and firm requirements.

A proactive leader
You\xe2\x80\x99ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued. Are you all out on trying new ideas and working with diverse teams? If so, then your \xe2\x80\x9ccan do\xe2\x80\x9d attitude may just land you this role.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can\xe2\x80\x99t wait to see where your ambitions take you at JLL. Apply today!