Job Description

Operations Manager
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. :
Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. We aim to ensure our valued clients have the most effective solution to suit the demands on a dynamic and fast-paced, modern business and the expertise to achieve maximum business benefit. : With 75+ logos supported across all 3 regions, GRSB GMS delivery supports revenue of 32M and is expected to double up in FY22. As we continue to execute on our aaS vision, Operations Manager role plays a pivotal role in executing the plan and deliver consistent outcomes. Key Responsibilities As an Operations Manager the key responsibilities would be as below Deliver seamless ITIL process and governance across all regions. Host a Business Analytics team, publishing reports and dashboards meeting leadership needs and customer SOW commitments. Operational Excellence

• Excellence in TCE and aaS metric.
• Operationalize aaS metric (POR Item)
• Flawless audits on accounts from the region during renewal of ISO, CMMI, Soc1/Soc2, SAP
• Meet the compliance (Secure Access, Patching, Vulnerability etc..) standards for GMS customers in the region.
• Experience with business process improvement initiatives and strong grasp of concepts and toolkit to drive Operational Excellence (e.g. Six Sigma or Lean techniques, Huddles, Root Cause Problem Solving, Standard Work, Value Stream Mapping, deep-dive process discovery, idea generation)
• Build a Continuous Improvement roadmap for driving operational improvement for the client’s core and enterprise operations
• Lead Projects for the business, individually complete 2-3 high impact projects per year per guidelines for certification
• Program management – involving cross-functional teams and multiple project leads for timely delivery of results
• Work with Tools Engineering team to have a smooth GMS delivery experience from Tools perspective.
• Deliver penalty free operations.

Financial compliance

• Ensure delivery is within the COD/Budget.
• Drive adoption to new digital / platform initiatives – Email digitization, P1 reduction, Bulk ticket reduction etc… leading to efficiency gain and error free operations

Other Responsibilities

• Drive POR for the Tower/Centre
• Lead BCP for the GMS.
• Problem Management for GMS delivery.
• Drive capability development, talent development
• Ensure the GMS supported customer landscape is compliance with Access and Security standards.

Experience & Qualification

• Over 15 + years of experience in IT Services with at least 10 years of experience in leading a delivery organization in IT Infrastructure Services domain
• ITIL V4 Certified, COBIT Certified.
• Must preferably have experience of running delivery in a global IT and Services company
• Must have experience in leading people through change, driven process excellence and achieved best Customer experience results
• Must have serviced clients outside India with a solid track record of managing clients globally
• A proven talent and team developer
• 2 - 3 years of rich experience running IT Operations for clients in a managed services model
• Proven track record in Innovation that led to modernization, efficiency, and better outcomes
• Knowledge in ITIL practices and technology trends.

What we can offer you: Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth. If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers. Join us and make your mark! Find out more about us and follow us on: https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Job: Services Job Level: Manager_1
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.