Job Description

Position - Operations Manager ( Bangalore) Desired Profile - A postgraduate with 8-10years of experience in the Hospitality/service industry. Must possess excellent English communication skills. Must have good excel and word operating skills Delivery Management Manage Global Mobility Operations for all verticals for Services Manage delivery of all relocation services, including; Move management - City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation. Responsible for delivery of services in accordance to IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with the internal team and ensure client satisfaction. Liaising with internal/external stakeholders for executing effective operations and implementing procedures and service standards for business excellence Achieve operational targets Optimize costs and contribute in driving revenue Customer Service Regularly evaluate services provided to the client to ensure cost effectiveness and client satisfaction. Ensure the delivery of quality relocation services by reviewing customer service feedback scores and procedures Monitor performance of service delivery, making sure all deliverables are on time and compliant Ensure all customer grievances are addressed and resolved Vendor development & Evaluation Ensure continuous and consistent communication with assignees and third party vendors Empanel/tie up and negotiate with various external vendors (real estate brokers, school admission team, hotels etc.). On going monitor the performance and delivery quality of vendors Monitoring & Documentation Responsible for timely completion of Relotracker by accountable team members Ensure all documentation and reporting is up to date and accurate through regular review Team Management Delegate and supervise work among the team Performance evaluation & assessments Training & Quality Management Responsible for targeting 100% excellence quality rating with all clients and RMC Monitoring the quality of services rendered through quality calls Conduct training for new hires and refreshers training for existing employees in the areas of customer service, new processes, systems etc. Identify and design process training needs, design curriculum including assessment methods and individual learning measurements Support the implementation / leverage of best practices across to ensure process improvements throughout IOS Be a operations process owner and implement Lead efforts to implement process control and management measures such as Process mapping, designing, documentation, metrics, monitoring systems and process ownership. Conduct periodic audits and develop audit plan for improving the operational efficiency. About Client- & Industry relocations business since 1994 and has constantly endeavored to provide top-notch end-to-end relocation solutions to expatriates moving across the world. SALARY- 45K TO 1LAKH PM APPLY NOW- WhatsApp cv- 9619789053

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